TERMS & CONDITIONS

BOOKING TERMS AND CONDITIONS

 

PLEASE NOTE: It is the responsibility of the customer to ensure that all order details (date, time, delivery location and onsite contact) are correct.

Please ensure you check these details carefully as redeliveries, incorrect dates and times, and our inability to get in touch with the correct onsite contact can be expensive for both you and for us, and can create havoc for our kitchen, drivers, our other clients, event managers and ultimately your guests! We will pass on all charges, including charges for time to you, due to such errors and misinformation to you, the customer.

We cannot accept same-day cancellations. The customer will be invoiced in full (also applies to Order-In customers)

Cancellations made within 48 hours of the event will incur a cancellation fee equal to 50% of the event invoice (excl GST) plus hire costs unless they can be cancelled.

Cancellations made prior to 48 hours before the event will incur a cancellation fee equal to 30% of the event invoice (excl GST) plus hire costs unless they can be cancelled.

Late orders within 24 hours of delivery will incur a 20% surcharge.

A deposit of 25% of the total invoice is required to secure your booking. The booking cannot be confirmed until this payment has been made.

The final payment of the invoice is required 14 days before the date of the event.

Collection of any hire equipment is to be scheduled at time of booking. If the equipment or client is unavailable at the scheduled collection time, there will be a rescheduling fee of $50.00

If delivery location is different to that listed on the order confirmation, and our driver is required to deliver the order to a different location, this will be billed at $50.00/hour.

 

PAYMENT METHODS

 

Customers can pay online or by phone.

EFT: Transfer the funds to our bank: Commonwealth Bank

Account name: The Spanish

BSB: 062 643                Account number: 1011 1848

Credit card:

Use the link attached to the Quote page to pay through Square. This will incur a 3% charge to your account.

FINAL AMOUNT AND PAYMENT

 

Final numbers for your event are required within 4 business days of the event. If you wish to increase your booking within this period, we will endeavour to cater for the increase in numbers, which will be charged accordingly. However, we do not provide refunds for any decrease in attendees at your event.

 

CANCELLATION OF EVENTS

 

Within 2 weeks prior to event date:

In the unlikely case of cancellation of your event within 2 weeks of the event start date, to cover the cost of administration and stock holding costs, The Spanish Catering will invoice the customer 10% of the total value of the invoice.  Any cancellation costs to The Spanish Catering’s suppliers for equipment or labour-hire or any other service will also be charged to the client.

Over 48 hrs before: 70% refund plus hire costs (if they cannot be cancelled)

Over 24 hrs before: 50% refund plus hire costs (if they cannot be cancelled)

Less than 24 hrs: no refund!

 

OUTDOOR EVENTS AND WEATHER

 

If your event is particularly dependent on dry weather, we recommend checking the weather forecast and confirming your decision at least 48hrs prior to the event.  All cancellation policies apply, as mentioned above.

Please note that in the case of unfavourable weather, we do not provide discounts if the event is cut short.

If you have any other questions please do not hesitate to contact us

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